Refund & Cancellation Policy

This policy is in addition to our Terms of Service & Privacy Policy, and incorporated by reference herein including, without limitation, the Disclaimer of Warranties and Limitation of Liabilities provisions.

Your payments within our products are processed by Stripe. Since Telos Protocol Limited does not directly process the payment, our mechanism and ability to help on payment may be limited.

Telos Protocol Limited is not responsible to provide refunds for fraudulent charge of your payment method. And for any of your fraudulent use of our products and services, you're responsible for the termination without refunding any fee you paid in connection to them.

Users that make the payment through Stripe, to request a refund you can send an email to us at contact@telosspark.com, you must contact us within 30 days from the date of transaction. No refund could be provided for any transaction made over 30 days.

You cannot request the refund again for an item which you've ever successfully received a refund.

Telos Protocol Limited reserves the right to refuse the refund request if:

• 1) You are in breach of our Terms of Service(see at http://www.telosspark.com/Terms_of_Service.html)
• 2) We have reason to believe you are attempting to exploit this policy fraudulently.

Telos Protocol Limited Credits

• You can access most of the features within our products by using credits. You can either purchase credits('thereafer 'Purchased Credits'') or earn credits for free(thereafter 'Earned Credits') in certain cases. Purchased credits and Earned credits can be divided and allocated to your account. Payment for Purchased credits that have been partially or fully used to access the features within our products is not refundable. Earned credits are also not refundable.

Contact Information

If you have any questions or comments about this policy, you can contact us at: contact@telosspark.com